Returns & Exchanges

At Swiss Arabian Global, we strive to ensure your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return unopened and unused products within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and reason for return to receive an authorized Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the original, unopened product in its initial packaging to prevent damage during transit, ensuring all seals remain intact for hygiene and safety standards.

• 3.
  Ship the Item

  Affix the provided return label or ship the package through a trackable courier service to our central distribution warehouse for inspection.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.